This forum has been created specifically for you and some of our other panelists to share your feedback and help us approve our new feature before we launch it.

You have told us you are not able to upload your screenshots to https://theexpert.forumotion.co.uk/.Instead we would like to ask you to send these as an
attachment in an email to emma@mysurvey.eu with the subject line ‘Helpcenter Images’ or you can also attach your documents using the "Attach File"
function located below the "Post a reply" text area.

Current date/time is Fri Apr 19, 2024 7:29 pm


Welcome to the HelpCenter testing!

Thank you for helping us improve our new HelpCenter. Any feedback is appreciated, don’t hold back and tell us exactly what you think! What could be improved? We need your help, because after all, you are the expert!

  • Test Scenarios

    Topics
    Posts
    Last Posts

  • Scenario 1: 24th - 27th July


    “You are a MySurvey panel member, but you still receive invitations to join the MySurvey panel.”


    In this forum topic, we will ask you to play a possible scenario where we think you might need the assistance of our new HelpCenter.


    While completing each step, we will ask you to take screenshots, answer questions or describe in detail how you went from one step to the other.


    You will notice we have invited other MySurvey UK panel members as well and we encourage discussions with other panel members in this topic and other topics too after you complete each step.


    Let the feedback commence!

    3 Topics
    41 Posts
    Method 3 – via t...
    Wed Jul 29, 2015 6:39 pm
    fabiani23 View latest post

  • Scenario 2: 28th-30th July


    “Your neighbor would like to become a member of MySurvey. Find out how he could become a member.”


    For this second topic, we will ask you to play a possible scenario where we think you might need the assistance of our new HelpCenter.


    While completing each step, we will ask you to take screenshots, answer questions or describe in detail how you went from one step to the other.


    You will notice we have invited other MySurvey UK panel members as well and we encourage discussions with other panel members in this topic and other topics too after you complete each step.


    Let the feedback commence!

    2 Topics
    22 Posts
    Step 2: Submit a...
    Sat Aug 01, 2015 5:04 pm
    Jessica R View latest post

  • Scenario 3: 31st July-3rd August


    “You have encountered an issue, which you have already reported to MySurvey support. Please try to locate your message in the HelpCenter.”


    For this third topic, we will ask you to play a possible scenario where we think you might need the assistance of our new HelpCenter.


    While completing each step, we will ask you to take screenshots, answer questions or describe in detail how you went from one step to the other.


    You will notice we have invited other MySurvey UK panel members as well and we encourage discussions with other panel members in this topic and other topics too after you complete each step.


    Let the feedback commence!

    1 Topics
    12 Posts
    Check your ticke...
    Mon Aug 03, 2015 4:20 pm
    fabiani23 View latest post

  • Scenario 4: 4th-5th August


    “You did not receive your points for a survey you participated in. Submit a ticket in three different ways.”


    For this fourth and final topic, we will ask you to play a possible scenario where we think you might need the assistance of our new HelpCenter.


    While completing each step, we will ask you to take screenshots, answer questions or describe in detail how you went from one step to the other.


    You will notice we have invited other MySurvey UK panel members as well and we encourage discussions with other panel members in this topic and other topics too after you complete each step.


    Let the feedback commence!

    3 Topics
    28 Posts
    Method 3
    Thu Aug 06, 2015 4:03 pm
    fabiani23 View latest post